Retail Mind, Lda, hereinafter referred to as “RM”, is responsible for the website (www.worldwithwines.com) and collects data when users register or place orders through the site.

RM follows best practices in data security and personal data protection, ensuring that all individuals who entrust their personal data to us are fully informed about how their data is processed and the rights they have in this regard.

The data collected at the time of registration or order placement includes the processing of personal data necessary for handling orders and communicating with customers (by the E-commerce team), responding to information requests and potential complaints (by the E-commerce and Sales Support teams), statistical analysis (by the E-commerce team), and for direct marketing purposes (by the E-commerce and Marketing teams). This may include the following data: name, address, country, phone number, taxpayer identification number, email address, date of birth, and personal preferences regarding alcoholic beverages.

The data collected is not shared with third parties and is used solely for the purposes for which it was gathered, as outlined above.

The rules for data collection, usage, and processing are in compliance with national legislation and the General Data Protection Regulation (GDPR) – Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016.

Types of Data Collected

Through its website, RM collects data via the following mechanisms:

• Customer/User registration on the site;
• Order processing without user registration;
• Contact forms (for complaints, contact requests, or return requests).

Who Has Access to the Data?

The data collected is intended for processing orders and communicating with customers (by the E-commerce team), handling information requests and potential complaints (by the E-commerce and Sales Support teams), conducting statistical analysis (by the E-commerce team), and for direct marketing purposes (by the E-commerce and Marketing teams). The data processed for these purposes may include: name, address, country, phone number, taxpayer identification number, email address, date of birth, and personal preferences regarding alcoholic beverages.

Access to this data is strictly limited to RM’s E-commerce team, which is fully committed to ensuring that this information is not shared with third parties under any circumstances.

Any hyperlinks to external websites that are not part of www.worldwithwines.com are not covered by this privacy statement and are outside the responsibility of RM.

Use of Collected Data

RM uses the collected data for the following purposes:

• Sending RM communications (Newsletters) with relevant information and content;
• Order clarification and updates;
• Handling complaints;
• Processing returns;
• Responding to messages received through the contact form;
• Managing requests to access, rectify, or object to the processing of personal data.
• Data subjects are entitled to rectify, object to, and limit the processing of their personal data. They may also request the deletion (right to be forgotten) or portability of their personal data, as provided by applicable legislation.

To exercise these rights, users should contact: WWW@worldwithwines.com.

RM will respond to all requests within the legal time frame and in a timely and reasonable manner. In cases where a proper response is not possible, the data subject will be informed of the reason for this limitation.

Data Retention Period

Data will be stored only for as long as necessary to fulfill the purposes for which it was collected, for a maximum period of 10 years. After this period, the data will be permanently deleted.

Measures to Ensure the Security of Your Personal Data

RM is responsible for the secure storage of personal data and is committed to maintaining the confidentiality and privacy of all personal information under its care. It adopts all necessary security measures to prevent loss, unauthorized modification, or unauthorized access, in accordance with the General Data Protection Regulation (Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016).

Changes to Terms and Conditions

RM reserves the right to update or modify these Terms and Conditions at any time without prior notice. The most current version will always be available on the website.

Continued use of the website after changes have been made implies acceptance of the revised Terms.

Contact Information

For any questions or concerns regarding these Terms and Conditions, the website, or any orders, please contact: WWW@worldwithwines.com